Troubleshooting
ActiveSync
Use the following suggestions to troubleshoot problems with ActiveSync on your iPAQ Pocket PC. For more detailed information on Microsoft ActiveSync, refer to Chapter 2, “Synchronizing with Your Computer.”
Problem Solution
I cannot connect to my computer using the Desktop Cradle.
■Be sure you have installed Microsoft ActiveSync 3.7.1 or higher on your host computer before connecting your iPAQ Pocket PC to it.
■Be sure your iPAQ Pocket PC is connected to the Desktop Cradle, and that the cradle is connected to your computer.
■Be sure your iPAQ Pocket PC is securely seated in the cradle and is making contact with the cradle connector.
■Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP on your computer.
■Uninstall and reinstall ActiveSync.
■If you are running personal firewall software, try disabling it. If you are then able to synchronize, contact the software vendor for information on configuring the required exclusions to eliminate this problem.
I connected my iPAQ Pocket PC before installing Microsoft ActiveSync.
1.Disconnect the iPAQ Pocket PC from your computer.
2.In Windows 98 or 2000, click Start > Settings > Control Panel > System. The Device Manager opens automatically. Locate and select the “unknown” USB device record and click Remove (Uninstall in Windows 2000).
3.Restart your computer and allow it to detect the USB device.
4.Install Microsoft ActiveSync 3.7.1 or higher.
5.Reconnect the iPAQ Pocket PC to the computer.
(Continued)
User’s Guide |