Troubleshooting

(Continued)

Problem Solution

Microsoft

ActiveSync cannot locate my iPAQ Pocket PC when

I synchronize.

■Be sure the device is on.

■Be sure all cables are securely connected.

■Remove your iPAQ Pocket PC from the HP Desktop Cradle or disconnect it from the Autosync Cable, power on the device by pressing the Power button, then put it back in the synchronization cradle or connect it to the cable.

■Reset the device by using the stylus to lightly press the Reset button.

■Check Connection Settings in ActiveSync on your computer to ensure the communications port you are using is active.

I cannot open

Use Microsoft ActiveSync to synchronize your iPAQ Pocket

e-mail in

PC with your computer. For more information, refer to

Messaging after

“Synchronizing Your Pocket PC with Your Computer” in

I restore using

Chapter 2.

Microsoft

 

ActiveSync.

 

 

 

I tried to

Pocket Excel does not support all Excel formatting;

synchronize

therefore, Microsoft ActiveSync cannot synchronize the file.

a workbook

 

and the file

 

is unresolved

 

in Microsoft

 

ActiveSync.

 

 

 

User’s Guide

12–6