shipping material. Failure to return the defective product may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If customer self repair applies to you, refer to your specific HP Hardware Product announcement. You can also obtain information on this warranty service on the HP Web site at: http://www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can get support through any of the following:
•HP Customer Care on the Web offers instant access to support information and
•HP Total Care is available
•Serial Number
•Product Number
•Model Name and Number
•Details for your questions
•Contact HP Total Care at:
•Contact an HP Authorized Support Provider. Use our service locator to find an HP Authorized Support Provider near you. Go to: http://www.hp.com/support
Plasma HDTV Warning: Preventing Image Retention (Burn-In)
Your plasma TV illuminates phosphor to display images, much like a conventional
Permanent image retention can be avoided by taking some basic precautions. Following the recommendations listed below will help ensure your plasma TV will have longer life and offer better performance:
NOTE: Image retention and uneven screen aging are not covered by your limited warranty.
•Whenever possible, avoid frequently displaying stationary images, such as Web sites, computer graphics, or video games for extended periods of time.
•Display video and images in the widescreen 16:9 ratio format. Use the Aspect button on the remote control to change from 4:3 screen size (standard television) to fill the screen in 16:9 ratio. This will prevent potential image retention of sidebars.
•Avoid viewing the onscreen display (OSD) menus from DVD players, VCRs, and other components for extended periods of time.
•When watching a movie from a DVD player or VCR, avoid leaving the same image paused continuously over a long period of time.
•Turn down the contrast and brightness of the screen. High brightness and contrast can accelerate image retention or stationary images.