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Solve connectivity problems
Solve wireless problems
The installation program cannot detect the product during the setup process.
Cause | Solution |
|
|
The product is off. | Verify that the product is on and ready. Restart the product if |
| necessary. |
|
|
The product is too far away from the wireless router or access | Move the product closer to the wireless router or access point. |
point. |
|
|
|
A personal firewall program is blocking communication. | Temporarily disable the firewall program to install the product. |
| |
| complete. If disabling the firewall allows you to communicate |
| with the product, you might want to assign the product a static |
| IP address, and then |
| about firewalls that are used in an HP environment, see |
| www.hp.com/support/XP_firewall_information. |
The product is not communicating with the wireless router or access point.
●Verify that the wireless light is on. If it is not on, press the Wireless
button.
●Move the product closer to the wireless router or access point, and then try again.
●Restore the default wireless settings. See Restore default wireless settings on page 10.
If the error persists, uninstall the product, and then
14 Chapter 5 Solve problems | ENWW |