Problem

Possible cause

Solution

I cannot

The HP Image

Either install the HP Image Zone

unload

Zone software

software (see Installing the

images from

is not installed

Software on page 14), or see

the camera to

on the

Using Your Camera without

my computer.

computer.

Installing the HP Image Zone

 

 

Software on page 89.

 

 

 

 

The computer is

Set your camera to Disk Drive

 

unable to

mode (see Configuring the

 

understand the

Camera as a Disk Drive on

 

Picture Transfer

page 93).

 

Protocol (PTP)

 

 

standard.

 

 

 

 

I am having a

 

Refer to the HP Customer Support

problem

 

website: www.hp.com/support

installing or

 

 

using the

 

 

HP Image

 

 

Zone

 

 

software.

 

 

 

 

 

108

HP Photosmart M305/M307 User’s Manual