Error Messages on the Computer

Message

Possible cause

Solution

Cannot Connect

The computer

If internal memory or the

To Product

needs to access

optional memory card is

 

files in memory

full, transfer the images to

 

during HP Instant

a computer (see

 

Share setup. But

Transferring Images to a

 

either the

Computer on page 73)

 

internal memory

and then delete the

 

is full, or if an

images from the camera to

 

optional memory

free-up space (see Delete

 

card is installed,

on page 60).

 

the card is full.

 

 

 

 

 

The camera is

Turn on the camera.

 

turned off.

 

 

 

 

 

The camera is

Try connecting the

 

not working

camera directly to an

 

correctly.

HP Photosmart or

 

 

PictBridge-compatible

 

 

printer, and print an

 

 

image. This will verify that

 

 

the image, optional

 

 

memory card, USB

 

 

connection, and the USB

 

 

cable are functioning

 

 

correctly.

 

 

 

 

The cable is not

Make sure that the cable is

 

connected

firmly connected to the

 

correctly.

computer and camera.

 

 

 

Chapter 7: Troubleshooting and Support

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