Problem

Possible cause

Solution

 

 

 

I am having a

 

• Refer to the computer

problem

 

requirements (page 137).

installing or

 

• Refer to the HP Customer

using the

 

Support website:

HP Image

 

www.hp.com/support

Zone

 

 

software.

 

 

 

 

 

I receive an

A power surge

Close the HP Image Zone Transfer

error

or electro-static

software, disconnect the camera

message

discharge may

from the computer (or remove it

when

have

from the camera dock), and reset

transferring

interrupted the

the camera (see page 136).

images to my

transfer.

Then, restart the image transfer

computer.

 

process (see page 115).

 

 

 

Troubleshooting and Support 159