Message

Possible cause

Solution

 

 

 

Printer is out of

The printer is out

Load paper into the

paper.

of paper.

printer, and then press the

 

 

OK or Continue button on

 

 

the printer.

 

 

 

Paper is not

Paper is not

Realign paper and try

loaded correctly

aligned correctly

printing again.

in the printer.

in the paper tray.

 

 

 

 

Printer has a

Paper has

Turn off the printer.

paper jam.

jammed in the

Completely clear the

 

printer.

paper jam, then turn the

 

 

printer back on.

 

 

 

The selected

The paper type

Load the printer with

combination of

and/or size in

paper whose type and

paper type and

the printer is not

size is supported.

paper size is not

supported.

 

supported.

 

 

 

 

 

There is a

The ink cartridge

Replace the ink cartridge

problem with the

may be low, or

with a supported cartridge

printer’s ink.

the ink cartridge

type.

 

type may not be

 

 

supported for the

 

 

printer.

 

 

 

 

Printer is out of

The printer has

Replace the ink cartridge.

ink.

run out of ink.

 

 

 

 

Low ink.

The printer

Replace the ink cartridge.

 

cartridge is

You may be able to print

 

running low on

some images using the

 

ink.

current cartridge, but their

 

 

color and quality may not

 

 

be of high quality.

 

 

 

170 HP Photosmart R717 User’s Manual