Problem | Possible cause | Solution |
|
|
|
My camera | The USB cable | Ensure that the USB cable is |
stalls when | is not inserted | properly connected to the camera |
establishing | far enough into | and computer. If that does not fix |
a connection | the camera or | the problem, try connecting the |
to the | computer. | USB cable to another USB port |
computer. |
| on the computer. |
|
|
|
| The camera | • Turn the camera off, then on |
| has a firmware | again. If that does not fix the |
| problem. | problem, reset the camera |
|
| (see page 136). |
|
| • If the problem persists, contact |
|
| HP Support (see page 174). |
|
|
|
I cannot | The HP Image | Either install the HP Image Zone |
transfer | Zone software | software (see page 20), or see |
images from | is not installed | Using Your Camera without |
the camera to | on the | Installing the HP Image Zone |
my computer. | computer. | Software on page 139. |
|
|
|
| The computer is | Set your camera to act as a Disk |
| unable to | Drive (see page 144). |
| understand the |
|
| Picture Transfer |
|
| Protocol (PTP) |
|
| standard. |
|
|
|
|
158 HP Photosmart R717 User’s Manual