Message

Possible cause

Solution

 

 

 

Cannot Connect

The camera is

Change the USB

To Product

set to the Digital

Configuration setting to

(continued)

Camera setting

Disk Drive in the Setup

 

in the USB

Menu (see page 129).

 

Configuration

This allows the camera to

 

sub-menu of the

appear as another disk

 

Setup Menu, but

drive on the computer so

 

the computer

that you can easily copy

 

cannot

the image files from the

 

recognize the

camera to the computer

 

camera as a

hard drive.

 

digital camera.

 

 

 

 

 

The camera is

Connect the camera

 

connected to the

directly to a USB port on

 

computer

the computer.

 

through a USB

 

 

hub, and your

 

 

USB hub is not

 

 

compatible with

 

 

the camera.

 

 

 

 

 

You are using

Press the Save/Print button

 

the

on the dock.

 

HP Photosmart R-

 

 

series dock and

 

 

forgot to press

 

 

the Save/Print

 

 

button.

 

 

 

 

 

The optional

Switch the locking tab on

 

memory card

the memory card to the

 

that is installed is

unlocked position.

 

locked.

 

 

 

 

Troubleshooting and Support 173