4.(US and Canadian customers, skip this step and go on to Step 5.) Contact your local HP dealer. If your digital camera has a hardware failure, take it to your local
HP dealer for a solution. Service is free during your digital camera’s limited warranty period.
5.Contact HP Customer Care for support by phone. Please consult the following website to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HP’s continuing efforts to improve phone support information services, we advise you to check the HP website on a regular basis for new information regarding service features and delivery. If you cannot solve the problem using the above options, call HP while you are in front of your computer and digital camera. For faster service, please be prepared to provide the following information:
•The digital camera’s model number (on the front of the camera)
•The digital camera’s serial number (on the bottom of the camera)
•The computer’s operating system and available RAM
•The version of the HP software (on the CD label)
•Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without notice.
Telephone support is free for one year from the date of purchase for: Africa, Asia Pacific, Canada, Latin America, Middle East, and United States.
Telephone support is free for one year from date of purchase throughout most of Europe. It is free for two years from the date of purchase for the following countries in Europe: Czech Republic, Slovakia, Turkey, and Portugal.
176 HP Photosmart R717 User’s Manual