Hardware Installation

Symptom

Problem

Solution

 

 

 

A new device is not

Device driver is not

Install the device driver from the CD or diskette provided

recognized as part of

installed.

with the device, or download and install the driver from the

the system.

 

device manufacturer’s Web site.

 

 

You may need an updated driver for Windows XP. Contact

 

 

the device vendor directly for an update.

 

 

For HP peripherals, visit the HP Web site.

 

 

 

 

Device connector is not

Ensure that the device is properly and securely connected

 

seated or connected

and that the pins in the connector are not bent down.

 

properly.

 

 

Cable(s) of new external

Ensure that all cables are properly and securely connected

 

device are loose, or power

and that the pins in the cable or connector are not bent.

 

cables are unplugged.

 

 

Power switch of new device

Turn off the PC, turn on the external device, and then turn

 

is not turned on.

on the PC to integrate the device with the PC system.

 

 

 

 

When the system advised

Restart the PC, and follow the instructions for accepting the

 

you of changes to the

changes.

 

configuration, you did not

 

 

accept them.

 

 

A Plug and Play card may

Deselect the automatic settings in the operating system for

 

not automatically configure

the card, and choose a basic configuration that doesn’t

 

when added, if the default

cause a resource conflict.

 

configuration conflicts with

You can also reconfigure or disable devices to resolve the

 

other devices.

resource conflict.

 

 

 

New device does

Cannot install new device

You must be logged in as the computer administrator to

not work.

driver.

install or uninstall a device driver. To switch users, click

 

 

Start, click Log Off, and then click Switch User; choose

 

 

the computer administrator user. (The computer

 

 

administrator is usually the user Owner.)

 

 

 

Troubleshooting 85

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HP SR1308OM, SR1330IL, SR1325CF (PJ746AV), SR1320NX, SR1319RS, SR1320CF (PJ747AV), SR1320AN, SR1320IL manual Hardware Installation

SR1211NX, SR1215CL, SR1230NX, SR1350AP, SR1365CL specifications

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