Keyboard and Mouse (continued)
Symptom | Possible solution | |
|
| |
Cursor moves too fast or too slow. | Adjust the cursor speed: | |
| 1 | Click Start, Control Panel, Printers and Other Hardware, and then |
|
| Mouse. |
| 2 | Click the Pointer Options tab. |
| 3 | Adjust the Motion slider toward Slow or Fast to decrease or increase the |
|
| speed at which the pointer (cursor) responds to mouse movement. |
| 4 | Click OK. |
|
|
|
Power
Symptom | Possible solution |
|
|
PC will not turn on or start. | Ensure that cables connecting the PC to the external power source are plugged in |
| properly. |
|
|
| When the cables connecting the PC to the external power source are plugged in |
| properly and the wall outlet is functioning, the green power supply light should be |
| on; if the light is not on, refer to the Warranty and Support Guide to contact Support. |
|
|
| Connect the monitor to the PC, plug it in, and turn it on. |
|
|
| Set the line voltage selection switch to the correct setting for your country/region, or |
| refer to the Warranty and Support Guide to contact Support. |
|
|
| Test the outlet by connecting a different electrical device to the outlet. |
|
|
| Reinstall the old memory to return your PC to its original state. Refer to the |
| Upgrading and Servicing Guide for instructions. |
|
|
| Press the Help ? button on the keyboard to open the Help and Support Center, or |
| refer to the Warranty and Support Guide to contact Support for replacement details. |
|
|
| Reseat drive power, data, and power supply cables. See the Upgrading and |
| Servicing Guide for instructions. |
|
|
Invalid system disk or | When drive activity stops, remove the disk and press the spacebar. The PC should |
| start up. |
message displays. |
|
|
|
PC does not respond or turn off | Press and hold the On button until the PC turns off. |
when the On button is pressed. |
|
|
|
PC shut down automatically. | The PC is in an exceedingly hot environment. Let it cool down. |
| Ensure PC air vents are not blocked and internal fan is running. Note that your PC |
| may not have an internal fan. |
|
|
| Refer to the Warranty and Support Guide to contact Support for replacement details. |
| Note that your PC may not have an internal fan. |
|
|
12PC Troubleshooting and Maintenance Guide
