Hard Disk Drive
Symptom | Possible solution |
|
|
PC seems to be locked up and not | Use the Windows Task Manager to close any programs not responding or to restart |
responding. | the PC: |
| 1 Press the Ctrl key, the Alt key, and the Delete key on the keyboard at the same |
| time. |
| 2 Select the program that is not responding, and click End Task. |
| Or |
| Click Shut Down, and then click Restart. |
| If this does not work, press and hold the On button for 5 or more seconds to turn off |
| the PC. Then, press the On button. |
|
|
Hard disk drive error message | Press the Help ? button on the keyboard to open the Help and Support Center, or |
displays. | refer to the Warranty and Support Guide to contact Support for replacement details. |
|
|
Hardware Installation
Symptom | Possible solution |
|
|
A new device is not recognized as | Install the device driver from the CD provided with the device, or download and |
part of the system. | install the driver from the device manufacturer’s Web site. |
| You may need an updated driver for Windows XP. Contact the device vendor directly |
| for an update. |
| For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide |
| for details. |
|
|
| Ensure that the device is properly and securely connected and that the pins in the |
| connector are not bent down. |
|
|
| Ensure that all cables are properly and securely connected and that the pins in the |
| cable or connector are not bent. |
|
|
| Turn off the PC, turn on the external device, and then turn on the PC to integrate the |
| device with the PC. |
|
|
| Restart the PC, and follow the instructions for accepting the changes. |
|
|
| Deselect the automatic settings in the operating system for the card, and choose a |
| basic configuration that doesn’t cause a resource conflict. |
| You can also reconfigure or disable devices to resolve the resource conflict. |
|
|
New device does not work. | You must be logged in as the computer administrator to install or uninstall a device |
| driver. To switch users, click Start, click Log Off, and then click Switch User; |
| choose the computer administrator user. (The computer administrator is usually the |
| user Owner.) |
|
|
8PC Troubleshooting and Maintenance Guide
