Symptom | Possible solution | |
|
| |
The CD or DVD drive cannot | Ensure the disc is inserted with the label facing up and centered in the tray. | |
read a disc, or it takes too |
| |
Wait at least 30 seconds for the drive to determine the type of media. | ||
long to start. | ||
| ||
| Clean the disc with a disc cleaning kit, available from most computer stores. | |
|
| |
| The driver may be corrupted or outdated. For detailed information about | |
| restoring and updating drivers, see “Updating Drivers” on page 22. | |
|
| |
I cannot remove a CD or DVD. | Turn on your computer, and press the Eject button nearest the drive to open | |
| the tray. | |
| If you suspect a problem with the Eject button itself: | |
| 1 Click the Windows Vista start button, and then click Computer. | |
| 2 | |
| 3 Select Eject from the menu. | |
|
| |
My | On all Slimline computers, the CD/DVD drive is installed in a vertical position. | |
down inside the computer. | ||
| are using a | |
| insert the | |
| 1 Face the front of the computer and lay the computer down on its right side. | |
| 2 Press the Eject button to open the CD/DVD tray. | |
| 3 Place the | |
| again to close it. | |
|
| |
I cannot create (record) | Ensure the disc is inserted with the label facing up and centered in the tray. | |
a disc. |
| |
Verify that you are using the correct disc type (media) for the drive. Try a | ||
| ||
| different brand of disc. | |
|
| |
| Ensure the disc is clean and undamaged. If recording stopped during a | |
| recording session, the disc may be damaged; use a different disc. | |
|
| |
| Use the correct type of disc for the type of files you are recording. | |
|
| |
| When using a | |
| blank or appendable (with space to add more data files) if recording data. | |
|
| |
| Verify that you are using the correct disc type when you make a copy of a disc. | |
| Some recording programs can record only to the same disc type as the source. | |
| For example, you can record a DVD only to a | |
| disc, and you can record a CD only to a | |
|
| |
| Ensure that the disc is in the correct drive, and that you specify the same drive | |
| in the CD or DVD recording software. | |
|
|
Troubleshooting Computer Problems 7