Troubleshooting Computer Problems

The troubleshooting tables appear in the following order:

￿Audio

￿CD and DVD Drives

￿Video

￿Display (Monitor)

￿Hard Disk Drive

￿Hardware Installation

￿Internet Access

￿Keyboard and Mouse

￿Power

￿Performance

￿Bluetooth Wireless Devices

￿Miscellaneous

For more information about monitor problems, or for problems related specifically to your printer, refer to the documentation provided by the product manufacturer.

Audio

SymptomPossible solution

 

 

No sound is produced.

Press the Mute button on the keyboard to see whether the Mute feature is

 

enabled.

 

Or

 

1 Click the Windows Vista start button, and then click

 

Control Panel.

 

2 Click Hardware and Sound, and then click Adjust system

 

volume.

 

3 If programs are muted, click the Mute button to unmute.

 

 

 

If you are using built-in monitor speakers, use the monitor front panel volume

 

button to adjust volume. Use the front panel buttons to enter the onscreen

 

display (OSD) to be sure audio is enabled and volume is set appropriately.

 

 

 

Click the Volume icon ( ) on the task bar, or use the keyboard controls to

 

increase the volume.

 

 

 

Ensure powered (active) speakers are turned on.

 

 

 

Turn off your computer, and reconnect the speakers. Ensure the speakers are

 

connected to an audio port, not a Line In or headphone port.

 

 

 

Press the Sleep button (select models only), or the Esc key on the keyboard, to

 

resume from sleep mode.

 

 

 

Unplug headphones if they are connected to your computer.

 

 

Troubleshooting Computer Problems 5