Video

Symptom

Possible solution

 

 

Some video files do not play.

Your file may be corrupt or in an unsupported format. Open the video file in a

 

video editor, and then resave the file in a supported format.

 

 

Codec error messages appear

Open the file in Windows Media Player. Ensure Windows Media Player is

when I play certain video files. configured to automatically download codecs.

 

￿ If the correct codec is available, the file will play. Note that you must be

 

 

connected to the Internet to download the codec file.

 

￿ If the correct codec is not available, check to see whether there is an

 

 

update available for Windows Media Player.

 

For more information, open Windows Media Player Help and search for

 

codec.

 

 

 

Error message: Files Needed

1

Click the Windows Vista start button, right-clickComputer, and

To Display Video Are Missing

 

then click Properties.

or Corrupt.

2

Under Tasks, click Device Manager.

 

 

3

Click the plus sign (+) next to Sound, video and game controllers.

 

4

Right-click TV tuner (select models only), and then click Update Driver

 

 

Software.

 

5

Select Search automatically for updated driver software.

 

6

Follow the instructions to update the driver.

 

7

If you are prompted, restart the computer.

 

 

 

Troubleshooting Computer Problems 9