Symptom | Possible solution | |
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| |
Some video files do not play. | Your file may be corrupt or in an unsupported format. Open the video file in a | |
| video editor, and then resave the file in a supported format. | |
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| |
Codec error messages appear | Open the file in Windows Media Player. Ensure Windows Media Player is | |
when I play certain video files. configured to automatically download codecs. | ||
| If the correct codec is available, the file will play. Note that you must be | |
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| connected to the Internet to download the codec file. |
| If the correct codec is not available, check to see whether there is an | |
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| update available for Windows Media Player. |
| For more information, open Windows Media Player Help and search for | |
| codec. | |
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Error message: Files Needed | 1 | Click the Windows Vista start button, |
To Display Video Are Missing |
| then click Properties. |
or Corrupt. | 2 | Under Tasks, click Device Manager. |
| ||
| 3 | Click the plus sign (+) next to Sound, video and game controllers. |
| 4 | |
|
| Software. |
| 5 | Select Search automatically for updated driver software. |
| 6 | Follow the instructions to update the driver. |
| 7 | If you are prompted, restart the computer. |
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Troubleshooting Computer Problems 9