Symptom | Possible solution | |
|
| |
The AOL program opens even | You may want to remove the AOL program. | |
when it is not being used. | To uninstall AOL: | |
| ||
| 1 Click the Windows Vista start button, and then click | |
| Control Panel. | |
| 2 Click Uninstall a program. | |
| 3 Select America Online, click Uninstall, and then follow the onscreen | |
| instructions. | |
| NOTE: Removing the AOL program will not cancel your account with AOL. | |
|
| |
My Internet browser home | You may have spyware on your computer. Spyware is software that usually | |
page changed to something | runs silently in the background on your computer, collecting and sending | |
I did not want. | information about you and your use of the computer to another person or | |
| system on the Internet. | |
| You can find and remove spyware from your computer by using any one of a | |
| number of software programs available for this purpose, including Windows | |
| Defender. | |
| To scan for spyware by using Windows Defender: | |
| 1 Click the Windows Vista start button, All Programs, and then | |
| click Windows Defender. | |
| 2 Click Scan. | |
| Many of the popular virus protection programs also include tools that scan for | |
| and remove spyware from your computer. | |
| To avoid getting spyware on your computer: | |
| Do not install programs if you are not sure they come from reputable | |
| companies. Check the company Web site carefully for information about | |
| what is included with the program. | |
| Do not automatically click Yes when a download window asks if it is OK | |
| to install a program on your computer. Read the message in the window | |
| and make sure it is a software program that you really want. | |
|
| |
Unwanted | This is typically caused by adware or | |
advertisements display on my | You can configure your Web browser to block | |
computer when connected to | ||
Internet Explorer, click Tools, and then click | ||
the Internet. | ||
To remove adware from your computer, use the antispyware/adware program | ||
| ||
| included on your computer (select models only), or use any number of | |
| available software programs that remove adware programs. | |
| Note that many of the popular antivirus programs have tools that scan for and | |
| remove adware from your computer. | |
|
|
14Troubleshooting and Maintenance Guide