Troubleshooting
Prepare to contact Customer Care
For the fastest possible resolution of your problem, have the computer and the following information available when you call or
■� Product name located on the display or keyboard. ■� Serial number (s/n) listed on the service tag.
❏�The service tag label is on the bottom of the computer. ❏�To display the service tag information on the computer
screen, select Start > Help and Support > My HP Computer.
■� Date the computer was purchased.
■� Conditions under which the problem occurred. ■� Error messages that have been displayed.
■� The manufacturer and model of a printer or other accessories connected to the computer.
■� Operating system version number and registration number.
To display the operating system version number and registration number, select Start > Help and Support > My HP Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id.)
Contact Customer Care by e-mail or telephone
If the computer is connected to the Internet, select Start > Help and Support to get help by
Getting Started |
