Contents

3 Troubleshooting

Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2 The computer is unable to start up. . . . . . . . . . . . . . . 3–2 The computer screen is blank . . . . . . . . . . . . . . . . . . 3–3 Software is functioning abnormally . . . . . . . . . . . . . 3–4 The computer is turned on but not responding . . . . . 3–4 The computer is unusually warm. . . . . . . . . . . . . . . . 3–5 An external device is not working. . . . . . . . . . . . . . . 3–6

The home wireless network connection

is not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6 Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Prepare to contact Customer Care . . . . . . . . . . . . . . . 3–8 Contact Customer Care by e-mail or telephone. . . . . 3–8

A Notebook Tour

Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3 Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4 Fingerprint reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5 Wireless antennae. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6 Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7 Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . A–8 Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9

B Connect to the Internet from your home

Choose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Use the New Connection Wizard . . . . . . . . . . . . . . . B–2 Choose the type of Internet connection . . . . . . . . . . . . . . B–3

iv

Getting Started