P rin t in g S y s t e m Tro u b le s h o o t in g | Mac I n t o s h Tro u b le s h o o t in g |
MacIntosh Troubleshooting
N o t e HP periodically provides updates of the printer software. 
These updates may include enhancements that improve
printer performance.
Problems and Solutions
Problem | Solution | |
Printer won’t print | Open the Chooser and verify that the correct printer is | |
| selected. | |
Printer icon does not appear | Make sure that the printer is turned on. | |
on the left side of the | Make sure that the printer driver icon is in the Extensions | |
Chooser. | ||
Folder. | ||
| ||
The printer name does not | Make sure the printer is turned on. | |
appear on the right side of | Open the Chooser and make sure AppleTalk is active. | |
the Chooser or the HP | ||
| ||
DeskWriter family printer is |
| |
not listed. |
| |
Power light is On, the | Check that the correct printer is in the Chooser, then close all | |
Resume light is Off. | applications and restart. If this doesn’t work it may be | |
| necessary to reinstall the printer driver software. | |
|
|
