HP De s k J e t an d De s k Writ e r P rin t e rs P rin t e r Re p air Fe e d b ac k I n f o rmat io n
HP DeskJet Printer Family Customer Codes (Cont.)
Customer | Failure | Failure |
C o d e | Keywords | Description |
| MEDIA HANDLING |
|
CMM100 | No Media | Paper/envelope/transparency not loading |
|
|
|
CMM105 | Multiple Pick | Several sheets/envelopes are picked together |
CMM110 | Incomplete Load | Sheet/envelope loads then stops or media slips |
|
|
|
CMM115 | Media Jams | Sheet/envelope/labels stuck inside of |
|
| product/obstruction |
CMM120 | Skewed/Slanted Page | Sheet/envelope loads unevenly |
|
|
|
CMM135 | Media Eject Problem | Sheet/envelope fails to eject |
CMM140 | Continuous Media | Continuously picks and feeds media |
| Feed |
|
|
|
|
CMM150 | Tracks on Media | Excessive force on pinch wheels causes tracks on |
|
| media |
|
|
|
P R I N T / I M A G E
QUALITY
CGT100 | Missing Dots | White line or streak through text or graphics, partial |
|
| characters |
|
|
|
CGT105 | Fuzzy/Blurred/Wavy or | Overspray of dots or print appears wavy or |
| Unusual Print | compressed or faded |
CGT110 | Vertical Misalignment | Table columns of text/vertical lines are not well |
|
| aligned |
|
|
|
CGT115 | Underlines or Streaks | Prints extra lines across media when printing |
| in Printing |
|
CGT120 | Incomplete/Faded | Parts of printed characters are missing on |
| print is faded | |
|
|
|
CGT125 | Won’t Print | Carriage moving but not printing |
CGT130 | Wrong Colors | Printing wrong colors or ink appears mixed |
|
|
|
CPG115 | Hardware Banding | Printed page exhibits banding in print not caused by |
|
| the print cartridge |
|
|
|
Table continued on next page
