HP C4591A, C4562A manual Printing System Problems, Causes and Solutions

P rin t in g S y s t e m Tro u b le s h o o t in g Tro u b le s h o o t in g Hin t s

Printing System Problems, Causes and Solutions (Cont.)

Problem	Possible Cause	Solution
Printer does	The wrong printer is	(MS Windows) Open the Printers dialog box in the
not print.	selected	MS Windows Control Panel and verify that the
(Cont.)		correct printer is selected. (An on-screen message
(Power light is		may ask you to open Page Setup in your
on, the Form		application.)
Feed light is		(Macintosh) Open the Chooser, select the correct
off)
		printer, and close the Chooser. (An on-screen
		message may ask you to open Page Setup in your
		application.)
	The problem is	It may be necessary to reinstall the printer driver
	caused by the	software using the instructions from the setup card.
	printer driver.
	The printer’s name	1. Close all TSRs (screen savers and other software
	does not appear in	that runs in the background).
	the Installed	2. Exit and then restart MS Windows.
	Printers list in the
		3. Verify all TSRs remained closed.
	Printers dialog box
	in the MS Windows	4. Reinstall the printer driver using the instructions
	Control Panel.
		from the setup card.

The problem is caused by the application software or the printer driver.

1.Restart Windows and print the self-test from the HP Toolbox.

2.Verify the proper printer driver and parallel port are selected. The printer driver’s name should appear in the Installed Printers dialog box.

3.Close any screen saver or other TSR (Terminate Stay Resident) software programs that are open and running in the background. Restart your computer.

4.It may be necessary to reinstall the printer driver software using the instructions from the setup card.

5.Your software program is not set up for the printer. Follow the instructions in your software program manual for setting up the software to run with the printer.

Continued on next page