Contacting Hewlett-Packard | HP C4591A, C4562A guide

HP De s k J e t an d De s k Writ e r P rin t e rs

S e rv ic e an d S u p p o rt Re s o u rc e s

Contacting Hewlett-Packard

To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

Asia

Far East Sales Region Headquarters

Hewlett-Packard Asia Ltd.

22/F Peregrine Tower

Lipp Centre

89 Queensway, Central

Hong Kong

Canada

Hewlett-Packard Ltd.

6877 Goreway Drive

Mississauga

Ontario L4V 1M8, Canada

Europe

European Operations Headquarters

Hewlett-Packard S.A.

150, route du Nant-d’Avril PO Box 1217

Meyrin 2/Geneva, Switzerland

Latin America

Hewlett-Packard Latin Am. Headquarters

Monte Pelvoux 111

Lomas de Chapultepec 11000 Mexico D.F.

Middle East/Africa

Middle East/Central Africa Sales Headquarters

Hewlett-Packard S.A.

Rue de Veyrot 39

CH-1217 Meyrin 1/Geneva, Switzerland

U.S.

Intercon Operations Headquarters

Hewlett-Packard Company

3495 Deer Creek Road

PO Box 10495

Palo Alto, CA 94303-0896, USA

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HP C4591A, C4562A manual Contacting Hewlett-Packard

Contents

Model Number and Description HP DeskJet 690C Series PrintersModel Description Number Availability Items Included1 Front View Rear View Ordering Printer Options Localized Printer Options DeskJet 690C1 Localized Printer Options DeskJet 690C Localized Printer Options DeskJet 690C Thai1 Localized Printer Options DeskJet 692J1Localized Printer Options DeskJet 692K1 English Localized Printer Options DeskJet 693C1 Localized Printer Options DeskJet 694C1 Available Power Modules All Models Items Included Fonts Included Scalable TrueType Fonts For MS Windows Internal Fonts and Symbol Sets Symbol Sets Additional Fonts in Region Specific Printers Identifying Printers with Flash Memory Flash Fonts and Symbol Sets Fonts and Symbol Sets for Flash CodesFlash Fonts Information Hebrew Flash Font Code HBR Arabic Flash Font Code ARB Cyrillic Flash Font Code CYRGreek Flash Font Code GRK A c i n g Font Name Point Sizes T c h e s Baltic Flash Font Codes LTV and LIT Thai Flash Font Code THA Part Numbers Orderable ItemsE m Description Part Number User Replaceable Components Description Part Number Host/System Requirements MS Windows Driver Installation Interface Specifications T e g o r y Specification Product Performance Specifications MS Windows Print SpeedMS DOS Print Speed Black Mechanism Resolution EconoFast Mode Normal Mode Best Mode Black ResolutionColor Resolution Color Resolution1 Paper Handling Specifications Supported Media/Sizes Custom Size user defined Printable Area Specifications Paper and TransparencyBlack Printing Color Printing International Paper and Transparency Envelopes DOS Black Printing DOS Color Printing Cards Japanese Hagaki Postcard Physical Specifications Printer Dimensions Electrical Specifications T e g o r y Specification Input VoltageMaximum Power Consumption Frequency Environmental Specifications Safety and EMI Specifications T e g o r y Specification Safety CertificationsEMI Certifications Reliability Specifications Packaging Specifications Refilling Policy E m Part Number Description Print Cartridges HP Photo Color Kits3 Print Cartridge Specifications Thermal Inkjet Technology Print Cartridge Safety Material Safety Data Sheet Msds Maintaining Print Cartridges Print Cartridge TipsPrint Cartridge Dos and Don’ts N ’ t Modifying or Refilling Print Cartridges Identifying the Expiration Date Methods for Identifying Print Cartridge Expiration DatesMethod 1 Read the Date on the Box Method 2 Read the Code on the Print Cartridge HP De s k J e t 6 9 0 C S e rie s P rin t e rs Print Cartridge Life Specifications Short Print Cartridge LifePossible Causes for Short Print Cartridge Life Sealed in its U s e A s o n Print Cartridge Cleaning Routine Clearing Clogged Nozzles Printout Missing Dots Print Quality Problems O d u c t Description Dimensions Media Part NumbersHP Media Part Numbers R t HP Bright Letter/A-size treated paper Tips for Selecting and Using Paper Tips for Selecting and Using EnvelopesSelecting Paper Tips Tips for Selecting and Using Transparencies and other Media Tips for Selecting and Using LabelsPage Tips for Selecting and Using Banner Paper Page Loading Paper Tips General Tips for Loading Media Effectively Using the Single-Sheet Feeder Determining the Print Side of Media Power Module Part Numbers and General Information 220 VAC Specifications Power Module Specifications Troubleshooting Possible Causes of Printer Not Printing Warranty Information Extent of Limited WarrantyHewlett-Packard Limited Warranty Statement HP De s k J e t an d De s k Writ e r P rin t e rs Limitations of Warranty Limitations of Liability Hour modem access Obtaining Printer DriversHP BBS Library CompuServe Updated Printer Drivers by Mail InternetWorldwide Fulfillment Information I v e r Service Support Contracts HP Express Exchange ServiceHP Customer Return Repair Service HP SupportPack Non-U.S. Service Support Contracts Returning a Printer for Service USA Procedure Printer Return Instructions HP De s k J e t an d De s k Writ e r P rin t e rs Elsewhere in the World Service and Support Resources HP Support Assistant CD-ROMHewlett-Packard News Network Hpnn Obtaining HP Support Assistant CD-ROM HP Distribution Center HP Customer Information CenterHP Reseller Response Line Ordering Supplies Ordering SuppliesCountry Telephone Number HP BBS Library HP BBS LibraryCountry Number Baud Rate HP FAXback on Demand HP First T e HP Audio Tips U.S. Only HP First Telephone NumbersCountry Language Telephone Number HP Forum on CompuServe CompuServe Telephone Numbers by Country Table Local CallCountry Free-Phone Number Direct Hewlett-Packard Telephone Support Technical Phone Support for CustomersHP North American Customer Support Center HP European Customer Support Center Contacting Hewlett-Packard Procedure for Providing Repair Feedback Information Printer Repair Feedback InformationHP DeskJet Printer Family Customer Codes Customer Failure Code Keywords Description Media Handling I N T / I M a G E R R I a G E O B L E M S HP Printer Repair Sheet Company InformationPrinter Information Included Information MS Windows Printing Opening the Printers Control Panel in MS Windows Opening the HP Printer Properties Dialog Box in MS Windows Printer Properties Dialog Box MS Windows To select a portTo select a printer port in MS Windows MS Windows Printer Software HP DeskJet 690C printer software for MS Windows includes Installing the Printer Driver Before installing printer softwareInstalling the HP Printing System for MS Windows Installing the printer software in MS Windows Aligning the Print Cartridges About the Printer Driver Using the Printer Driver MS Windows Printer Status Dialog Box HP De s k J e t 6 9 0 C S e rie s P rin t e rs T i o n Description HP De s k J e t 6 9 0 C S e rie s P rin t e rs Setup Property Setup Property Page Options ColorSmart Automatic vs. Manual Printing ColorSmart Options Dialog Box Grayscale Printing Manual Grayscale Options Dialog Box Paper Property Paper Property Page Options Paper Property Page Options Banner Printing Procedure Banner Printing Two-Sided Printing Procedure Two-Sided Printing Manual Duplex Services Options Using On-line Help Type Help Provides How to access/where to findOptimizing Performance Printer Software Help Cleaning and Aligning Print Cartridges Printer Driver Supported Features DOS PrintingSubstituting Printer Drivers DOS Programs and Recommended Printer Drivers Installation Before you install the DOS control panelTo install the HP control panel for DOS HP DeskJet Control Panel for DOS Two Ways to Use the HP DeskJet Control Panel for DOS HP DeskJet 690C Control Panel for DOS HP De s k J e t 6 9 0 C S e rie s P rin t e rs OS/2 Resolving Printing System Problems Printing System Troubleshooting Hints Printing System Problems, Causes and SolutionsProblem Possible Cause Solution Printing System Problems, Causes and Solutions Printing System Problems, Causes and Solutions Printing System Problems, Causes and Solutions Printer Troubleshooting Hints Troubleshooting ToolsRecommended Troubleshooting Tools and Supplies HP Toolbox MS Windows Users Troubleshooting Flowcharts Troubleshooting Flowcharts Power-On Section Troubleshooting Flowcharts Self-Test Section Self-Test Sect ion Troubleshooting Flowcharts PC Connect Section PC Connect Sect ion Troubleshooting Flowcharts Macintosh Connect Section Macint osh Connect Sect ion MacIntosh Troubleshooting Problems and SolutionsProblem Solution Cable and Connector Information Interface SpecificationsHP DeskJet Printers Recommended Interface Cables IEEE-1284 Interface Connector Compatibilit Nibble Number U r c e ModeIEEE-1284 Interface Port DOS/MS Windows Compatibility Nibble Number U r c e D e Compatibility Mode DOS I/O Interface Description Nibble Mode ECP Mode Category Macintosh I/O Connector HP DeskWriter PrintersCable Type HP Cable Part Number Apple Cable Part Number RS-422 Interface Connector 8-pin Mini-DIN RS-422 Interface Port AppleTalkPin Number Interface Pin Name Interface Pine Description Mac I/O Description