HP C4562A, C4591A manual Service Support Contracts, HP Express Exchange Service, HP SupportPack

HP De s k J e t an d De s k Writ e r P rin t e rs U. S . S e rv ic e S u p p o rt Co n t rac t s

U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original one- year warranty repair service. The HP SupportPack provides next day express exchange service (see above) for the duration of a three-year warranty period. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard. Customers must purchase this service enhancement within 30 days of purchasing the printer. The HP SupportPack is not transferable from one piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In- Touch newsletter.

HP Customer Return Repair Service

If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation.

To order the HP Customer Return Repair Service for customers with non- critical applications, call toll-free 800-835-4747; ask for ext. 524.