APPENDIX F - Troubleshooting
Diagnosing an Error Situation
When calling for support, please have the Printer test pages at hand (Configuration Page, Menu Map and Event Log Page as per APPENDIX G).
Pos | LED | Printer Display | TF Beeping Description | Action / Remarks |
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1 | OFF |
| Tray n open | Close Tray |
TRAY n OPEN | ||||
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| alternating with |
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| READY |
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2 OFF
TRAY n EMPTY
alternating with
READY
Empty Tray without | Reload tray n |
pending print request |
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3 ON
TRAY 1 LOAD Media Type & Size
Requested paper not | Load Tray 1 with the correct size |
available |
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See printer manual to change Media Size and Type through the printer control panel.
4 ON
TRAY n LOAD Media Type & Size
Paper requested from | Refill Tray n |
empty Tray n |
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| Switches automatically to next Tray with same Size |
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| & Type and pulls paper from there (depending on |
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5 | ON |
| Paper jam in Printer | Clear paper jam and all other sheets from the |
13.1 PAPER JAM | ||||
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| CHECK RIGHT DOOR |
| paper path. Open/close printer cover(s) |
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| alternating with |
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| Also refer to section 'OPERATING - 'Paper Jam' in |
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| THEN OPEN AND |
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| CLOSE TOP COVER |
| this manual and to your printer manual for further |
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| details. |
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6 | ON |
| Beep Type 2 Paper jam in TowerFeed | Clear paper jam in TF. Close TF Tray(s). |
13.11 PAPER JAM | ||||
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| IN INPUT DEVICE | or |
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| alternating with |
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| Beep Type 3 TowerFeed Motor blocked | Open TF Tray(s). Remove all sheets from the TF |
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| CHECK TRAY n | ||
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| AND RIGHT DOOR |
| paper path. Close TF Tray(s). |
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| In case error stays, call Service. |
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For TF Beeping Sequences (TF Beep Types) see next page.
For other error messages on the printer panel display please refer to your printer manual.
IU 661 / 0047 | 24 | TowerFeedTM for the HP LaserJet 8150/8100/8000 |
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