Chapter 4

Peripherals and Accessories

Warranty

Included with every VA7000 Family Array:

•Warranty: 2-year, 8×5, same-day, 4-hour on-site response for hardware with a 2-year 8×5 phone-in assistance, 2-hour response for HP StorageWorks Command View SDM phone-in assistance (PIA)

Required with purchase:

•VA Family Hardware and Software: Installation service—H4726A

•Pre-installation review

•Hardware installation

•Software enablement

•LUN Design and Implementation

•Customer documentation and orientation

•VA Family Software: 8×5 Phone-in-Assistance (H4403A, Support Pack)

Instant Support Enterprise Edition Support (ISEE)

What is Instant Support Commercial

HP Instant Support is a unique combination of web-based self-service diagnostics and knowledge base access and is offered as a free value-added service for HP desktop computers, mobile computers, technical workstations, and PC servers.

ISC Value Proposition

HP Instant Support automates and speeds the resolution of computing problems, freeing customers from time-consuming diagnostic chores and returning them to more productive business-critical tasks.

Links of Interest

•Instant Support Commercial (European server)— http://instantsupport.europe.hp.com/motivedocs/hpinstantsupport.html

•www.hp.com/go/instantsupport

•Instant Support (desktop/printers)—WW Marketing Page http://www.hp.com/go/instantsupport

•HPCS eDelivery EMEA—http://hpsedelivery.europe.hp.com/

•HP Business Support—http://h20000.www2.hp.com/bizsupport/index.jsp

•Troubleshooting Resources—http://www.hp.com/hps/itsol/suppt_troubleshooting.html

Specifications

VA7100 Specifications

Racked Product Physical Specifications

Height

Width

Depth

Net Weight Minimum

5.0 in

17.6 in

26 in

75 lbs

128 mm

448 mm

660 mm

34 kg

Deskside Product Physical Specifications

 

 

Height

Width

Depth

Net Weight Minimum

19 in

16.5 in (box (6.5) + base (10)

26 in

105 lbs

483 mm

419 mm

660 mm

47.6 kg

HP e3000 Business Servers Configuration Guide – Effective 1/04

4-97

Information Subject to Change