Chapter 4

Peripherals and Accessories

Hardware and Software—Additional Recommended Services

•TAS—H4399A/H4399J/H4399Y

•SAN Implementation Service for SAN environments—H9273A option 380, 381

•Additional Day ASE Time—H9273A option 311

•Service Guard Implementation—H4810AT

•HP StorageWorks Business Copy VA Implementation (Virtual Array)—H9273A option 3B2

Contractual Support for Enterprise and Commercial ChannelsSupport Suffixes (SPNs)

• 02C

• 07A

• SL2

• 02A

• 07C

• SL3

• 02G

• 07G

 

• 02L

• 07V

 

• 02V

• 07X

 

• 02X

 

 

Description of Services Offered

The 02x are the post warranty support contractual monthly pricing available after the warranty. The 07x are the upgrade warranty support contractual monthly pricing available during the warranty.

Below are the Service Levels:

Code

Description

02A

On-site 4 hour same day hardware response, Monday - Friday, business hours.

07A

07A is available as a warranty upgrade to an 02A response level

02C

On-site next day hardware response, Monday - Friday, business hours (vary by country).

07C

07C available as a warranty upgrade to an 02C response level

02G

On-site 4 hour same day hardware response, seven days a week, 24 hours a day.

07G

07G available as a warranty upgrade to an 02G response level

02L

On-site scheduled hardware response, Monday - Friday, business hours (vary by country).

02V

On-site six-hour hardware call-to-repair, seven days a week, 24 hours a day. Time begins when the original call to the call center is

 

made. Recovery of operating system and other software are excluded from time commitment. Available only for customer sites up to

 

50 miles (80 km) from a primary HP Support Response Office.

07V

07V available as a warranty upgrade to an 02V repair level

02X

On-site four-hour hardware call-to-restoration, seven days a week, 24 hours a day. Time begins when the original call to the call center

 

is made. Restoration considered complete when an operating system prompt is re-established and the operating system is restored to

 

the customer’s last configuration (or when the operating system is restored to a generic configuration for that operating system

 

configuration). Time commitment does not include time needed for recovery of middleware, application software or data. Available only

 

for customer sites up to 50 miles (80 km) from a primary HP Support Response Office. In order to purchase this level of response, the

 

system must be part of a BCS contract.

07X

07X available as a warranty upgrade to an 02X repair level

SL2

8×5 Phone-in assistance (Monday – Friday), 2 hour response, License to Use and updates

SL3

24×7 Phone-in assistance, 2 hour response, License to Use and Updates

Field Replaceable Units (FRUs)Dual Inline Memory Modules (DIMMs)

Each controller utilizes one or two DIMMs, which contain battery-backed non-volatile RAM (NVRAM). The NVRAM is utilized for read/write caching and to store array memory maps. Because data is spread across all of the disks in the array, the array controller must have a way of determining where each block of data is located. This is accomplished using a logical-to-physical data map stored in NVRAM cache. This data map is vital to managing data; without it, all data in the array is inaccessible. Possible memory configurations are shown.

HP e3000 Business Servers Configuration Guide – Effective 1/04

4-111

Information Subject to Change