Troubleshooting

Problem

Possible Cause

Solution

 

 

 

Image appears

Brightness and contrast

Press the Minus button on

blurred, indistinct, or

are too low.

the monitor front panel to

too dark.

 

auto-adjust the screen. If that

 

 

doesn’t work, press the

 

 

Menu button to open the

 

 

Basic OSD Menu, and

 

 

adjust the brightness and

 

 

contrast scales as needed.

 

 

 

Image is not

Position may need

Press the Menu button to

centered.

adjustment.

access the Advanced OSD

 

 

menu. Select Image

 

 

Control/Horizontal Position

 

 

or Vertical Position to adjust

 

 

the horizontal or vertical

 

 

position of the image.

 

 

 

“Check Video

Monitor video cable is

Connect the 15-pin monitor

Cable” is displayed

disconnected.

video cable to the VGA

on screen.

 

connector on the computer.

 

 

Be sure that the computer

 

 

power is off while

 

 

connecting the video cable.

“Input Signal Out of Range” is displayed on screen.

Video resolution and/or refresh rate are set higher than what your monitor supports.

Restart your computer and enter Windows Safe Mode by pressing the F6 Function key when the computer starts to boot up. Change your settings to a supported setting . Restart your computer so that the new settings take effect.

Using the Worldwide Web

Before contacting customer services, refer to the support Web site

at: http://www.hp.com/go/support

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User’s Guide