Troubleshooting

Preparing to call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

■The monitor

■Monitor model number (on front and back panel)

■Serial number for the monitor (on back panel)

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration (found on Windows Control Panel)

■Hardware and software you are using

User’s Guide

A–3