●Help desk and problem resolution
◦Management of help desk tickets
◦Remote troubleshooting
◦Remote problem resolution
◦Client disaster recovery
●Software and operations management
◦Ongoing client management
◦HP system software deployment
◦Application
Altiris Solutions software provides
When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console.
84 Chapter 11 Management