●Help desk and problem resolution

◦Management of help desk tickets

◦Remote troubleshooting

◦Remote problem resolution

◦Client disaster recovery

●Software and operations management

◦Ongoing client management

◦HP system software deployment

◦Application self-healing (the ability to identify and repair certain application problems)

Altiris Solutions software provides easy-to-use software distribution capabilities. HP Client Manager for Altiris enables communication with the Altiris Solutions software, which can be used to complete new hardware deployment or personality migration to a new operating system using easy-to-follow wizards. HP Client Manager for Altiris is available for download from the HP Web site.

When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console.

HP CCM (Client Configuration Manager) (select models only)

HP CCM automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.

CCM enables you to perform the following tasks:

●Collect hardware and software inventory across multiple platforms.

●Prepare a software package and conduct impact analysis prior to distribution.

●Target individual computers, workgroups, or entire populations of computers for deployment and maintenance of software and content according to policies.

●Provision and manage operating systems, applications, and content on distributed computers from any location.

●Integrate CCM with help desks and other system management tools for seamless operations.

●Leverage a common infrastructure for management of software and content on standard computing devices across any network for all enterprise users.

●Scale to meet enterprise needs.

HP SSM (System Software Manager)

HP SSM lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site and on the

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