If the modem isn’t detected
•Check the modem setup: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
•Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.
•If you’re running fax software using fax Class 2, try using Class 1.
If the modem dials but you can’t hear it
•Check the speaker volume setting and mute setting.
•Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. Select the modem, click Properties, then check the volume setting on the Modem tab.
If the modem connects, but transferred data is bad
•Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. Make sure the hardware settings match on the sending and receiving modems.
If the modem causes an ERROR message
•A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands.
If the modem doesn’t fax
•If you’re using fax Class 2 in the fax software, try using Class 1.
•Close any other communications programs.
•If you’re faxing by printing from an application, make sure you’ve selected the fax printer.
•Try turning off power management features temporarily.
If the modem clicks repeatedly but doesn’t connect
•Make sure you’re using an analog telephone line. You must not use a digital line. In a hotel, ask for a data line.
•Check all cables and connections.
One-Touch Button Problems
If
•Make sure the items associated with the buttons are the ones you want.
If the onscreen display does not appear when pressing a
•Make sure the Onscreen Display is enabled.
ze1000 Series Troubleshooting and | Troubleshooting and Diagnostics | 19 |