Contents

 

Product Information .........................................................................................................

5

Notebook Features ............................................................................................................................

5

Operating the Notebook....................................................................................................................

8

Turning the Notebook On and Off.............................................................................................

8

Resetting the Notebook..............................................................................................................

9

Changing the Boot Device .........................................................................................................

9

Hardware Specifications .................................................................................................................

10

Troubleshooting and Diagnostics...................................................................................

11

Audio Problems .......................................................................................................................

11

CD and DVD Problems ...........................................................................................................

12

Display Problems .....................................................................................................................

13

Hard Disk Drive Problems.......................................................................................................

14

Heat Problems..........................................................................................................................

15

Keyboard, Touch Pad, and Mouse Problems ...........................................................................

15

LAN Problems .........................................................................................................................

16

Memory Problems....................................................................................................................

17

Modem Problems .....................................................................................................................

17

One-Touch Button Problems ...................................................................................................

19

Parallel and USB Problems......................................................................................................

20

PC Card (PCMCIA) Problems.................................................................................................

21

Performance Problems .............................................................................................................

22

Power and Battery Problems....................................................................................................

22

Printing Problems.....................................................................................................................

23

Startup Problems......................................................................................................................

24

Standby and Resume Problems................................................................................................

24

Using the e-Diagtools Diagnostic Tests..........................................................................................

25

Using the BIOS Configuration Utility ............................................................................................

26

Reinstalling and Updating Software..............................................................................

29

Recovering the Factory Software Installation.................................................................................

29

Updating the Notebook BIOS.........................................................................................................

30

Updating the Windows Drivers ......................................................................................................

30

Removing and Replacing Parts ......................................................................................

31

Removing the Battery .....................................................................................................................

32

Removing the Hard Disk Drive ......................................................................................................

33

Removing an SDRAM Module ......................................................................................................

35

Removing the Keyboard Cover ......................................................................................................

37

Removing the Keyboard .................................................................................................................

38

Removing the Optical Drive (DVD, DVD/CD-RW)......................................................................

40

Replacing Small Parts and Accessories ..........................................................................................

42

Reference Information ....................................................................................................

43

Password Removal Policy ..............................................................................................................

43

Hewlett-Packard Display Quality Statement ..................................................................................

43

ze1000 Series Troubleshooting and Self-Repair Guide

iii