Parallel and USB Problems
If a USB mouse doesn’t work properly
•Make sure the mouse is securely connected to the USB port.
•Put the notebook on standby, then resume.
•Restart the notebook.
•Check the mouse settings: click Start, Control Panel, Printers and Other Hardware, Mouse.
•Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure.
•Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and
If a USB modem doesn’t work properly
•See “Modem Problems” on page 17.
•Make sure the modem is securely connected to the USB port.
•Use the modem troubleshooter (under Networking problems) in Windows Help and Support.
•Check the modem settings: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
•Disable the notebook’s internal modem:
1. Click Start, Control Panel, Performance and Maintenance, System.
2. On the Hardware tab, open the Device Manager.
3.
4. Select the option to disable the modem.
•Check the port settings: click Start, Control Panel, Performance and Maintenance, System. On the hardware tab, open the Device Manager, then
If the parallel port is not working
•Make sure the port connection is secure.
•Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and
•Test the ports with the
If the USB port is not working
•Contact the vendor of the peripheral device and check the HP Notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device.
•Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and
•Test the USB port with the
20 | Troubleshooting and Diagnostics | ze1000 Series Troubleshooting and |