HTC RAPH500 Working With Company E-mails, Automatic synchronization through Direct Push

Working With Company E-mails and Meeting Appointments  71

7.2  Working With Company E-mails

Your device gives you instant access to your company e-mails and lets you manage your messages easier. Direct Push, Fetch Mail, Remote e-mail search, and e-mail flags are just some of the tools you can use to manage your e-mails.

Note Some messaging features depend on the Microsoft Exchange Server version used in your company. Check with your network administrator for the availability of these features.

Automatic synchronization through Direct Push

Direct Push technology (push e-mail feature) enables you to receive new e-mails on your device as soon as they arrive in your Inbox on the Exchange Server. Items such as contacts, calendar and tasks are also immediately updated onto your device when these items have been changed or new entries have been added on the Exchange Server. To make Direct Push work, you need to have a Wi-Fi or data connection on your device.

You need to perform a full synchronization between your device and the Exchange Server first before Direct Push can be enabled.

Requirement The Direct Push feature works for your device only if your company is using Microsoft Exchange

Server 2003 Service Pack 2 (SP2) with Exchange ActiveSync or higher version.

You can turn on Direct Push in the Comm Manager or ActiveSync.

To turn on Direct Push in Comm Manager

1.To open the Comm Manager, tap Start > Settings > Connections tab > Comm Manager.

2.On the Comm Manager screen, touch Microsoft Direct Push.

To turn on Direct Push in ActiveSync

1.Tap Start > Programs > ActiveSync and then tap Menu > Schedule.

2.Select As items arrive in the Peak times and Off-peak times boxes.

Note When Direct Push is off, you need to manually retrieve your e-mails.

Scheduled synchronization

If you do not want to use Direct Push, you can set a regular schedule for synchronizing Outlook e-mail and information.

1.In ActiveSync on your device, tap Menu > Schedule.

2.Select a shorter time interval in the Peak times box for you to be able to receive e-mails more frequently. (Peak times usually refer to your working hours when e-mail volume is high).

3.Select a longer interval in the Off-peak times box.

Tip To set the days and hours that make up your peak and off-peak times, tap the peak times link at the bottom of the screen.

Instant download through Fetch Mail

The Fetch Mail feature downloads an entire e-mail immediately without the need for you to perform a full Send/Receive action. This limits the download to just the e-mail message that you want and helps save data cost.

Requirement Fetch Mail works for your device only if your company is using Microsoft Exchange Server 2007 or

higher.

1.Tap Start > Messaging > Outlook E-mail.

2.Open an e-mail message.

3.By default, only the first few words of the message is shown. To download the whole e-mail, finger- scroll to the end of the message, then tap Get the rest of this message.

4.Wait for the remainder of the message body to download.

Notes • For information about changing e-mail sync options such as setting the download size for e-mail, see "Customize e-mail settings" in Chapter 6.