13. Troubleshooting

13.2 Error Message

Error message

Possible causes

What to do

Please Insert

The Smartcard is not present

Insert the Smartcard.

Smartcard

 

 

 

 

 

Unknown

Faulty Smartcard or not an Irdeto

Insert the appropriate Smartcard.

Smartcard

Smartcard.

Contact the product distributor if the

 

 

problem persists.

 

 

 

Smartcard Failure

The current Smartcard may be

Insert the appropriate Smartcard.

 

faulty.

Contact the product distributor if the

 

 

problem persists.

 

 

 

Checking

The Smartcard is being verified. It

 

Smartcard

may be inserted up-side down.

 

 

 

 

Service is currently

The Smartcard has expired or the

Check Smartcard. Contact the

scrambled

datecode on the card has gone

product distributor if the problem

 

backwards.

persists.

 

 

 

Service Unknown

No service is located at the entered

 

 

channel number.

 

 

 

 

Service is currently

Operating status of the service is set

 

not running

to Off.

 

 

 

 

Parental Control

When the parental rating of the

Enter the PIN-code or reset the

Lock

event is greater than the setting

settings.

 

made via the Parental Control

 

 

menu.

 

 

 

 

No Event

The information for the current event

 

Information

or service has not been received,

 

 

 

 

No Signal

The signal is too weak.

Reset the cable.

 

 

 

No Service

There are no services available.

Reset the setting and restart

available

 

channel search.

 

 

 

GB 58

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Humax IR-FOX C manual Error Message, Error message Possible causes What to do