IBM 05L1596 manual Appendix A Help and Service Information, Step, Call, Problem Solving

Appendix A.

Help and Service Information

Step		2:	Preparing		for	the	Call
To	assist		the	technical		support	representative, have available as much
of	the	following		information		as	possible:

During

the

warranty

period,

you

can

get

toll-free

technical

support

24

hours

a

day,

7

days

a

week,

to answer any questions about

your new

IBM option. If you need warranty

service,

return

or

exchange

is

available.

In

addition,

if

your

IBM

option

is

installed

in

an

IBM

computer,

you

might

be

entitled

to

service

at your

location.

Your

technical

support representative

can

help

you

determine

the

best

alternative.

Before

calling,

please

prepare

for

your

call

by

following

these

steps:

Step 1: Problem Solving

You	might	be able		to	solve		the	problem	yourself. Before	calling IBM,
you	might	want	to	try		some	or	all of	the following	troubleshooting
procedures.
1.	Remove	and	reattach		all		option	cables.
2.	Remove	and	reseat		the	option.

3.Reread any software instructions; be sure software settings are correct.

4.	Inspect	the	option	for	damage.
5.	Check	the	computer	manual	for	instructions	about the	installation
	of accessories. Look			for	a	section about	system	setup or system
	configuration.		Follow	all	procedures.

1.Option name

2.Option number

3.Proof of purchase

4.	Computer	manufacturer,			model, serial number			(if		IBM),	and
	manual
5.	Exact	wording		of the error		message		(if	any)
6.	Description		of	the	problem
7.	Hardware	and	software		configuration information for your system
If	possible,	be	at	your	computer.	Your	technical			support	representative
might	want	to	walk	you	through	the	problem		during	the	call.

Step

3: Placing

the

Call

to

IBM

Technical

support

is

available

during

the

warranty

period

to

answer

any

questions

about

your

new

IBM

option.

Response

time

will

vary

depending on the number and

nature

of

calls

received.

Marketing,

installation,

and

configuration

support

will be

withdrawn

from the

PSG

HelpCenter

90

days

after

the

option

has

been

withdrawn

from

marketing.

If

you

call

90

days

or

more

after

the

date

of

withdrawal

or

after your

warranty

has

expired,

you

might

be

charged

a fee.

For

the

support

telephone

number

and

support

hours

by

country,

refer

to

the

following

table

or

to

the

enclosed

technical

support

insert. If

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