IBM 48X Appendix D. Service and Support

Appendix D. Service and Support

The following information describes the technical support that is available for your

product, during the warranty period or throughout the life of the product. Refer to

your IBM Statement of Limited Warranty for a full explanation of IBM warranty

terms.

Online technical support is available during the life of your product through the

Personal Computing Support Web site at www-3.ibm.com/pc/support/site.wss/.

During the warranty period, assistance for replacement or exchange of defective

components is available. In addition, if your IBM option is installed in an IBM

computer, you might be entitled to service at your location. Yourtechnical support

representative can help you determine the best alternative.

Installation and configuration support through the IBM HelpCenter

will be

withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option

has been withdrawn from marketing. Additional support offerings, including

step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the

following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Yourtechnical support representative might want

to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the

following table. If the number for your country or region is not listed, contact your

IBM reseller or IBM marketing representative. Response time may vary depending

on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number

list, go to www-3.ibm.com/pc/support/site.wss/ and click Support Phone List.

Country or Region Telephone Number Country or Region Telephone Number

Argentina 0800-666-0011 Malaysia 03-7727-7800

Australia 1300-130-426 Mexico 001-866-434-2080

Austria 01-24592-5901 Netherlands 020-514-5770