Problem determination tips
Because of the variety of hardware and software combinations that can be
encountered, use the following information to assist you in problem determination. If
possible, have this information available when requesting assistance from Service
Support and Engineering functions.
vMachine type and model
vMicroprocessor or hard disk upgrades
vFailure symptom
– Do diagnostics fail?
– What message appears in the diagnostics log?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
vDiagnostics version
– Type and version level
vHardware configuration
– Print (print screen) configuration currently in use
– BIOS level
vOperating system software
– Type and version level
Note: Toeliminate confusion, identical systems are considered identical only if
they:
vAre the exact machine type and models
vHave the same BIOS level
vHave the same adapters/attachments in the same locations
vHave the same address jumpers/terminators/cabling
vHave the same software versions and levels
vHave the same diagnostics code (version)
vHave the same configuration options set in the system
vHave the same setup for the operation system control files
Comparing the configuration and software set-up between “working” and
“non-working” systems will often lead to problem resolution.
114 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide