Service and Support
The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).
Online Technical Support
Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site at http://www.ibm.com/pc/support.
During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter(R) will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including
To assist the technical support representative, have available as much of the following information as possible:
!Option name
!Option number
!Proof of purchase
!Computer manufacturer, model, serial number (if IBM), and manual
!Exact wording of the error message (if any)
!Description of the problem
!Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.
