Recovering pre-installed software
Yourcomputer hard disk has a hidden, protected area for backups. Contained
within this area is a complete backup of the hard disk as it was shipped from
the factory and a program called the Access IBM PredesktopArea.
If you installed the IBM Rapid Restore Ultra program, the Access IBM
Predesktop Area also contains additional IBM Rapid RestoreUltra backups
that reflect the contents of the hard disk as it existed at various points in time.
Youcan use the Access IBM Predesktop Area to restore the contents of the
hard disk to an earlier state using any of the backup images stored in the
protected area. Access IBM PredesktopArea runs independently of the
Windows operating system. Therefore,you can start it by pressing the blue
Access IBM button when prompted during startup.
After the Access IBM PredesktopArea opens you can perform a recovery
operation, even if you are unable to start Windows. For moreinformation
about the IBM Rapid Restore Ultra program see “Backing up and restoring
data” in Access IBM, your on-board help. For more information about the
Access IBM Predesktop Area see “Interrupting the normal startup sequence”
in Access IBM.
Torecover the hard disk to its original contents, do the following:
Note: The recovery process might take up to 2 hours.
Attention: All of the files on the primary hard disk partition (usually drive C)
will be lost in the recovery process. If possible, be sure to back up copies of
the files you have saved on your drive C before you begin.
1. If possible, save all your files and shut down your operating system.
2. Turnoff your computer.
3. Turnon your computer. Watch the display carefully. When the following
message is displayed, press the blue Access IBM button to open theAccess
IBM Predesktop Area: ″To interrupt normal startup, press the blueAccess
IBM button.″
4. Double-click Recover to factory contents.
5. Follow the instructions on the screen.
6. When the recovery process finishes, press Enter key.Your computer will
restart with the pre-installed operating system, drivers, and software.
Recovering pre-installed software
Chapter2. Solving computer problems 31