Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, please go to www.microsoft.com. IBM offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your IBM preloaded Microsoft Windows product. For information please contact the IBM HelpCenter at the phone number(s) listed in “Calling IBM.”

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

You also can order publications through the IBM Publications Ordering System at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Calling IBM

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

38ThinkPad® R50 Series Service and Troubleshooting Guide

Page 48
Image 48
IBM R50series manual Getting help and service, Getting help on the Web Calling IBM

R50series specifications

The IBM R50 series represents a significant advancement in the realm of laptop technology, particularly in the context of business and enterprise needs. Known for their reliability and performance, the R50 series incorporates a variety of features and technologies tailored to enhance productivity and streamline workflows.

One of the standout characteristics of the R50 series is its robust build quality. The laptops are designed to endure the rigors of daily use, featuring a durable chassis that can withstand bumps and drops. This durability is complemented by a compact and portable form factor, making the R50 series an ideal choice for professionals on the go.

In terms of performance, the R50 series is powered by the Intel Pentium M processor, which offers a perfect balance between power efficiency and processing capability. Coupled with ample RAM options, users can effortlessly run multiple applications concurrently, ensuring smooth multitasking without compromising system performance. This hardware configuration is optimized to handle various business applications, whether they are spreadsheet-based, presentation-focused, or data-intensive.

Another notable feature of the R50 series is its extensive connectivity options. Equipped with multiple USB ports, integrated Ethernet, and wireless connectivity capabilities, users can stay connected to their networks and devices. This flexibility is essential in today's fast-paced work environment, allowing seamless data sharing and communication.

The R50 series also integrates advanced security features, such as a fingerprint reader and Trusted Platform Module (TPM), ensuring that sensitive data is protected from unauthorized access. This focus on security is vital for organizations that prioritize data integrity and confidentiality.

Display quality is an essential aspect of any laptop, and the R50 series does not disappoint. It boasts a high-resolution display that delivers sharp images and vibrant colors, ensuring that documents, presentations, and multimedia content are presented with clarity.

Furthermore, the R50 series benefits from IBM's commitment to energy efficiency. With optimized power management settings, these laptops can operate for extended periods on a single charge, allowing users to work without frequent interruptions.

In summary, the IBM R50 series combines durability, performance, connectivity, security, and energy efficiency to meet the demands of the modern professional. Its thoughtful design and robust features make it a valuable asset for businesses looking to enhance productivity and ensure reliability in their computing needs. As technology continues to evolve, the R50 series remains a testament to IBM's dedication to creating products that empower users in their work environments.