Most computers, operating systems, and application programs come with
information that contains troubleshooting procedures and explanations of
error messages and error codes. The information that comes with your
computer also describes the diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating
system or application program.
Calling for service
Please have the following information ready:
vMachine type, model, and serial number
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information
Tofind the telephone number for the HelpCenter nearest you, see “Telephone
numbers” in Chapter 3, “Getting help and service fromIBM,” on page 37
56 ThinkPad
®
R50 Series Service and TroubleshootingGuide