Points for the Boiler User

Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS

Problem		Solution
Problem		Solution

Boiler is not working for	•	Check on/off switch ( C ) is in the ‘on’ position.
central heating or hot water.	•	Press overheat thermostat (E) - the boiler should then relight – If the fault recurs turn off the
	•
		boiler and contact the installer.
	• Check condensate pipe is not blocked or frozen. If blocked, clear blockage - if not possible to
		check, contact your installer.

Boiler goes through the	•	Check gas supply (try at another gas appliance e.g. cooker / fire) – If no gas supply then not a
ignition sequence but will not		boiler fault – contact your gas supplier.
fire for central heating or hot
water.
Boiler is operating	•	If an external programmer is fitted check that the central heating channel is at an ‘on’ period
satisfactorily for domestic hot	• Check that the room thermostat is set at the required temperature. Test the room thermostat
water but will not operate for
water but will not operate for		by turning this fully up – if this does not respond contact your installer.
central heating.
central heating.

Boiler is operating	•	If an external programmer is fitted check that the domestic hot water channel is at an ‘on’
satisfactorily for central		period.
heating but will not operate	• Check that the domestic hot water cylinder thermostat is set at the required temperature. Test
for domestic hot water.
for domestic hot water.		the cylinder thermostat by turning this fully up – if this does not respond contact your installer.


Boiler will not fire the pilot	•	This is a symptom of crossed polarity i.e. the live and neutral supply to the boiler are crossed
light is lit but the igniter		over. This is not a boiler fault contact your installer to correct the wiring.
continues to spark and the
main burner does not ignite.

Boiler cycling on and off the	•	There is an air lock in the boiler or system pipework and the interrupter thermostat is shutting
fan and burner come on for		down the boiler. Vent air from the radiators and ensure all thermostatic radiator valves are in
short periods but the pump		the open position. If unable to free the air lock contact your installer.
can be heard.

Ideal Consumer Helpline

Tel: 01482 498660

www.idealboilers.com

Ideal Stelrad Group pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.

Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.

HE12, HE15, HE18, HE9 specifications

The IDEAL INDUSTRIES HE series, comprising the HE24, HE18, HE15, and HE12 models, represents a significant advancement in the field of electrical testing and measurement tools. These versatile testers stand out in professional environments for their high accuracy, user-friendly interfaces, and advanced features designed to enhance efficiency and reliability in electrical inspections.

The HE24 is the flagship model, boasting an extensive range of functionalities. It includes advanced digital multimeter capabilities, allowing for precise measurements of voltage, current, and resistance. Its True RMS feature ensures accurate readings, even with non-linear loads. The HE24 also incorporates advanced connectivity options, including Bluetooth technology, enabling users to transfer data wirelessly to smartphones or tablets for further analysis. The large, backlit display enhances visibility in various lighting conditions, making it an ideal tool for both indoor and outdoor use.

The HE18 model, while slightly more streamlined than the HE24, still offers robust capabilities. It features multiple testing modes, including continuity and diode testing, catering to a wide range of electrical tasks. The HE18 also utilizes a user-friendly interface, allowing technicians to navigate easily through various functions. Equipped with a protective rubber housing, this model is durable and built to withstand the rigors of frequent use on job sites.

The HE15 and HE12 models represent the compact, entry-level offerings in the HE series. Designed for the budget-conscious user, these models retain essential functionalities such as basic voltage and current measuring capabilities while prioritizing ease of use. The HE15 includes a simple LED indicator to signal when measurements are being taken, promoting straightforward operation. Additionally, the HE12 features a lightweight design, making it the perfect tool for on-the-go technicians.

All models in the IDEAL INDUSTRIES HE series are engineered with safety in mind, adhering to stringent international testing standards. They provide superior insulation resistance and a high degree of accuracy, mitigating the risks associated with electrical work. Furthermore, their IP-rated enclosures ensure protection against dust and moisture, enhancing longevity.

In conclusion, the IDEAL INDUSTRIES HE24, HE18, HE15, and HE12 series represent a comprehensive range of electrical testing tools that cater to professionals' varied needs. With their combination of advanced features, user-friendly designs, and safety compliance, these models are excellent choices for any electrical technician aiming for accuracy and efficiency in their work.

IDEAL INDUSTRIES HE9, HE18, HE12, HE15 manual Points for the Boiler User

Models: HE12 HE15 HE18 HE9