Trouble-shooting
Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department
1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must
be plugged into a grounded outlet (see PLUG- GING IN THE SPA on page 10).
b. Check to see if the GFCI breaker is tripped, or was not turned on. Reset the GFCI breaker.
c. Check to see that the temperature probe wire is connected to the cover panel on the dry side.
d. Check that the pump is primed. (See PRIMING THE SPA JET UNIT on page 10.)
e. The spa pump will not turn on until
2.SYMPTOM: THE CIRCUIT BREAKER OR GFCI BREAKER TRIPS WHILE THE SPA IS OPERATING
a.Reset the circuit breaker. If the circuit breaker trips again, contact a qualified electrician for service.
3.SYMPTOM: THE PUMP HUMS
a.The filter may be dirty or damaged. Remove
the filter from the filter housing and clean or replace the filter.
b. The pump may have a foreign object stuck in the impeller. Contact our customer service department.
c. The pump may have a loose wire connection. Contact our customer service department.
4.SYMPTOM: THE PUMP HUMS BUT DOES NOT ROTATE
a.The pump may be jammed. Contact our cus- tomer service department.
5.SYMPTOM: THE PUMP IS NOISY WHILE OPERATING
a.There may be debris in the pump. Contact our customer service department.
b. The pump may have a bad bearing. Contact
our customer service department. |
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6. SYMPTOM: THE WATER DOES NOT HEAT |
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a. The heater is attached to the pump in the spa |
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jet unit. If the pump is operating, the water |
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should heat. Cover the spa with the spa cover. |
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The spa cover must be tight. | The water will |
heat at a rate of 1.3°F an hour. If you are using the spa indoors, and the room temperature is maintained at 70°F, it will take approximately 28 to 34 hours for the water to reach the set temperature.
b. If you are using the spa outdoors, it may take longer for the water to heat. The chart below shows approximate heating times for different room temperatures when the water tempera- ture is 60° to 64°F.
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| Air T emperature |
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| Heating T | ime |
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b. |
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| At least 70°F |
| 20 to 28 hours |
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| At least 50°F |
| 28 | to 48 | hours |
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| At least 30°F |
| 48 | to 72 hours |
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If the water still has not heated after three days, contact our customer service department.
7.SYMPTOM: THE PUMP LEAKS BETWEEN THE PUMP AND THE MOTOR
a. The seal in the pump needs to be replaced, contact our customer service department.
8.SYMPTOM: THE WATER PULSATES OR
THERE IS MINIMUM WATER FLOW
a. Adjust the water level. This usually occurs only when the water level is low. Add water until the filter and jets are covered.
b. This problem is caused by excess air in the pump circulation system. Check to see if the primer cap is fully tightened. Prime the pump again and fully tighten the primer cap (see PRIMING THE SPA JET UNIT on page 10).
c. Check that
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