Page 26
Troubleshooting
Symptom Possible Solutions
No power • Verify the power cord is properly connected to the power outlet and to the monitor.
• Verify the power switch is ON and that the Power buon on the remote or keypad has
been turned on (the front LED should be green).
• Plug another electrical device to the power outlet to verify that the outlet is supplying
the proper voltage.
The monitor shuts down suddenly • Check the Sleep Timer seng in the Conguraon 2 OSD menu. Disable the Sleep
Timer, if desired.
• Verify that a source is acve.
• The monitor may have overheated. Remove any objects blocking the vents.
• Review the Windows power sengs of the monitor.
The monitor is turning on and/or o
automacally at the same me of
day
• Check both the Date & Time sengs and the Schedule sengs in the Advanced Opon
OSD menu to verify accuracy. Disable scheduling, if desired.
No image • If aempng to display an external source, see “No image from external source” below.
• Verify that the monitor is turned on (the front LED should be solid green).
• Verify that the monitor PC is turned on (the PC LED on the back of monitor should be
solid green).
• Check the Operaon mode in the OSD menu. Note: The monitor must be powered o
and back on for changes to take eect.
No image from external source • Verify that connecons between the source and the monitor have been made correctly.
• Verify that the cables are in good condion.
• Verify the correct input source is selected and that the input signal is compable with
the monitor.
• If the external source is not detected, the Video source menu defaults back to PC.
The monitor is not acng like a
simple monitor
• Change the Operaon mode to Monitor in the Conguraon 1 menu. The monitor
must be powered o and back on for changes to take eect.
No sound • If using an external source, such as S-video, verify that an audio cable is correctly in-
stalled between the device and the monitor.
• Using the remote, verify the volume is turned up enough and not muted.
• If playing a video, verify the playback has not been paused and that the video’s audio
has not been muted.
• An HDMI® 1.3 (or higher) source and source device is required to hear audio via the
HDMI cable.
Audio noise • Noise can occur when infrared communicaon equipment (for example, infrared cord-
less headphones) is used near the monitor. Move the infrared communicaon equip-
ment away from the monitor to eliminate the noise.
No touchpad acvity with external
computer
• Verify that the USB B to USB type A cable is plugged from the laptop into monitor cor-
rectly.
• Verify that the laptop’s operang system is Windows® 7 or 8. (The monitor touchpad
does not support any other operang systems.)