Insignia NS-42E470A13 Troubleshooting, Cleaning the TV screen, Video and audio, Cleaning the TV cabinet

Insignia 42" 1080p LED TV

• Working temperatures are 41° to 104°F					Problem	Solution
(5° to 40°C).					Problem	Solution
• Do not place your TV in direct sunlight or near a					Dark, poor, or no picture	• Try another channel. The station may be
heat source.					(screen is lit), but sound is	experiencing problems.
					good.	• Make sure that the antenna or cable TV is
Cleaning the TV cabinet						• Make sure that the antenna or cable TV is
Cleaning the TV cabinet						connected correctly and securely. See
Clean the cabinet with a soft, lint-free cloth. If the						“Connecting a cable or satellite box” on page 13
Clean the cabinet with a soft, lint-free cloth. If the						or “Connecting an antenna or cable TV (no box)”
cabinet is especially dirty, moisten a soft, lint-free						on page 16.
cloth in a weak detergent solution, squeeze the						• Adjust the brightness. See “Adjusting the TV
excess moisture from the cloth, then wipe the						picture” on page 28.
cabinet with the cloth. Use a clean cloth to dry the						• Make sure that the correct picture mode is
cabinet.						selected. See “Adjusting the TV picture” on
						page 28.
Cleaning the TV screen						• If you are using an antenna, the digital channel
Clean the screen with a soft, lint-free cloth.						signal may be low. To check the digital channel
Clean the screen with a soft, lint-free cloth.						signal strength, see “Checking the digital signal
Troubleshooting						strength” on page 35.
						• If you are using an antenna and the signal
						highly directional outdoor antenna or set-top
						strength is low, adjust the antenna or use a
						antenna with a built-in amplifier.
	Warning					• Make sure that the video cables are connected
		Do not try to repair your TV yourself. Contact				securely to your TV.
		Do not try to repair your TV yourself. Contact				• The video cable(s) you are using may be bad. Try
		authorized service personnel.				• The video cable(s) you are using may be bad. Try
						a new set.
						a new set.
Video and audio						• Try another channel. The station may be
Video and audio						experiencing problems.

					No color, dark picture, or
Problem			Solution		No color, dark picture, or	• Try another channel. The station may be
Problem			Solution		color is not correct.	• Try another channel. The station may be
					color is not correct.	experiencing problems.
Picture does not fill the						experiencing problems.
Picture does not fill the			• Change the aspect ratio. An increasing amount			• Adjust the color settings. See “Adjusting the TV
screen. There are black bars			• Change the aspect ratio. An increasing amount			• Adjust the color settings. See “Adjusting the TV
screen. There are black bars			of digital TV and movies are presented in wide			picture” on page 28.
around the picture.			of digital TV and movies are presented in wide			picture” on page 28.
around the picture.			screen (16:9). See “Aspect ratio options” on			• Make sure that the video cables are connected
			screen (16:9). See “Aspect ratio options” on			• Make sure that the video cables are connected
			page 29.			correctly and securely to your TV.
						• Make sure that the antenna or cable TV is
No picture (screen is not lit)						• Make sure that the antenna or cable TV is
						connected correctly and securely. See

and no sound.			• Press	on the TV or the remote control.
			• Press	on the TV or the remote control.		“Connecting a cable or satellite box” on page 13
			• Make sure that the Audio Only option is set to
			• Make sure that the Audio Only option is set to
			Off. See “Playing TV audio only” on page 32.			or “Connecting an antenna or cable TV (no box)”
			• Make sure that the video cables are connected			on page 16.
			• Make sure that the video cables are connected			• If you are using an antenna, the digital channel
			securely to your TV.			• If you are using an antenna, the digital channel
			securely to your TV.			signal may be low. To check the digital channel
			• Adjust the contrast and brightness. See			signal may be low. To check the digital channel
			• Adjust the contrast and brightness. See			signal strength, see “Checking the digital signal
			“Adjusting the TV picture” on page 28.			signal strength, see “Checking the digital signal
			“Adjusting the TV picture” on page 28.			strength” on page 35.
			• Make sure that the power cord is plugged in.			strength” on page 35.
			• Make sure that the power cord is plugged in.			• If you are using an antenna and the signal
			• Make sure that the correct video input source is			• If you are using an antenna and the signal
			• Make sure that the correct video input source is			strength is low, adjust the antenna or use a
			selected. See “Selecting the video input source”			strength is low, adjust the antenna or use a
			selected. See “Selecting the video input source”			highly directional outdoor antenna or set-top
			on page 26.			highly directional outdoor antenna or set-top
			on page 26.			antenna with a built-in amplifier.
			• Try another channel. The station may be			antenna with a built-in amplifier.
			experiencing problems.		Only snow (noise) appears	• Try another channel. The station may be
			• Make sure that the incoming signal is		on the screen.	• Try another channel. The station may be
			• Make sure that the incoming signal is			experiencing problems.
			compatible.

						• Make sure that the antenna or cable TV is
			• Make sure that the antenna or cable TV is			• Make sure that the antenna or cable TV is
			• Make sure that the antenna or cable TV is			connected correctly and securely. See
			connected correctly and securely. See			connected correctly and securely. See
			connected correctly and securely. See			“Connecting a cable or satellite box” on page 13
			“Connecting a cable or satellite box” on page 13			“Connecting a cable or satellite box” on page 13
			“Connecting a cable or satellite box” on page 13			or “Connecting an antenna or cable TV (no box)”
			or “Connecting an antenna or cable TV (no box)”			or “Connecting an antenna or cable TV (no box)”
			on page 16.			on page 16.
			• Check the closed caption settings. Some TEXT			• If you are using an antenna, the digital channel
			modes can block the screen.			signal may be low. To check the digital channel
						signal strength, see “Checking the digital signal
						signal strength, see “Checking the digital signal
						strength” on page 35.
						• If you are using an antenna and the signal
						strength is low, adjust the antenna or use a
						highly directional outdoor antenna or set-top
						antenna with a built-in amplifier.

					Picture quality is good on	• The problem may be caused by a poor or weak
					some channels and poor on	• The problem may be caused by a poor or weak
					some channels and poor on	signal from the broadcaster or cable TV provider.
					others. Sound is good.	signal from the broadcaster or cable TV provider.
					others. Sound is good.	• If you connect to cable or satellite TV without a
						• If you connect to cable or satellite TV without a
						set-top box and experience poor picture quality,
						you may need to install a set-top box to improve
						signal reception and picture quality. Contact
						your cable or satellite TV provider about
						upgrading to a set-top box.