Intel 510T manual Retrieving Information for Customer, Support, Sible, use Tftp procedures

CH A P T E R 7 Console Port Use and Troubleshooting

	Retrieving Information for Customer
	Support
Two methods available	If Intel Device View is still functioning, this information can be ob-
	tained using the Report Manager. If the Report Manager is not acces-
	sible, use TFTP procedures.
Files suitable for TFTP	You can retrieve log files for analysis using TFTP. Here are two of
transfer	the various files suitable for TFTP transfer:
	Type	Name	Contains
	ASCII	report	Information for Customer Support
			staff

Transferring files to and from the switch using

TFTP

	log	List of errors
Binary miaram		Information for Customer Support
		staff
	filter
	inxxxxxx.p	For example incd36d0.p A read/write
		parameter file which contains the
		information for configuring a switch
		somewhere else on the network.
	STDALONE.nvp	VLAN database

To transfer files using TFTP:

1At the command prompt, start a TFTP session with the switch.

2To obtain a directory listing of all the files on the switch, type: get dir.

3Examine the directory listing to confirm the names of the files present in the switch.

Report, log and filter files and a parameter file with a .p or .nvp extension appear in the directory listing.

4To retrieve the file that you want, type: get <filename>.

Note If you “get” a report, then the report file is generated on-the-fly and transferred.

116