Appendix E Intel Server Issue Report Form | Intel S5000PAL specification

Appendix E: Intel® Server Issue Report Form

Note: An on-line / automatic submission version of this form is available at http:// support.intel.com/support/motherboards/server/S5000PAL/. For the fastest service, please submit your form via the Internet.

Date Submitted: _______________________________________________________

Company Name: ______________________________________________________

Contact Name: ________________________________________________________

Email Address: _______________________________________________________

Intel Server Product: ___________________________________________________

Priority (Critical, Hot, High, Low): _______________________________________

Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description.

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Board / Chassis Information

Baseboard Revision - PBA#: _____________________________________________

Baseboard Serial Number: _______________________________________________

Chassis Model: ________________________________________________________

CPU1 Speed/Stepping/Spec: _____________________________________________

CPU2 Speed/Stepping/Spec: _____________________________________________

System BIOS Version: __________________________________________________

HSC Firmware Version: _________________________________________________

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Intel S5000PAL manual Appendix E Intel Server Issue Report Form, Board / Chassis Information

Contents

Intel Order Number D31968-003 Intel Server Board S5000PAL User’s Guide Disclaimer Safety Information 重要安全指导 Intel Server Board S5000PAL User’s Guide Intel Server Board S5000PAL User’s Guide Manual Organization About this Manual Additional Information and Software Product AccessoriesAdditional Information and Software For this information or Use this Document or Software Intel Server Board S5000PAL User’s Guide Intel Server Board S5000PAL User’s Guide Contents Appendix a Getting Help Intel Server Board S5000PAL User’s Guide Xiii Xiv List of Tables Xvi Intel Server Board S5000PAL List of Figures Xviii Intel Server Board S5000PAL Server Board Features Feature Description Server Board Features C D E FG H W V U T SR Connector and Component Locations Server Board Connector and Component Locations Jumper Name Jumper Purpose Configuration Jumpers Recovery Jumpers Light Guided Diagnostic LEDs Intel Light Guided Diagnostics Back Panel Connectors Back Panel Connectors LED State Description RAID SupportNIC LED Descriptions Processor Hardware Requirements Memory Dimm Configuration Diagram Memory Sparing and Mirroring Four Dimm Configuration Example Optional Hardware Power SupplyIntel RAID Activation Key Hard Disk Drives Intel Local Control Panel Starting Setup Using the Bios Setup UtilityIf You Cannot Access Setup Setup Menus Key to Press Description Setup Menu Key Use Recording the Current Bios Settings Upgrading the BiosPreparing for the Upgrade Obtaining the Upgrade Clearing the PasswordUpgrading the Bios Clearing the Cmos Clear Password Jumper Clear Cmos Jumper Installing and Removing Memory Hardware Installations and UpgradesInstalling DIMMs Before You Begin Installing the Memory Removing DIMMs Installing or Replacing the Processor ILifting the Processor Socket Handle Installing the Processor Removing the Socket Cover Installing the Heat Sink Installing the Heat Sinks Removing a Processor Replacing the Backup Battery Replacing the Backup Battery Intel Server Board S5000PAL User’s Guide Canada Europe Appendix a Getting HelpWorld Wide Web Telephone Latin America Asia-Pacific RegionJapan Panama Intel Server Board S5000PAL User’s Guide Product Regulatory Compliance Product Safety ComplianceAppendix B Regulatory and Compliance Information Product Regulatory Compliance Markings Certifications / Registrations / DeclarationsProduct Certification Markings Regulatory Region Marking Compliance FCC USA Electromagnetic Compatibility Notices Taiwan Declaration of Conformity Bsmi Industry Canada ICES-003Europe CE Declaration of Conformity Cnca CCC-China Korean Compliance RRL End-of-Life / Product Recycling Restriction of Hazardous Substances RoHS Compliance Resetting the System Appendix C TroubleshootingResetting the System To do this Press First Steps Checklist Problems following Initial System Installation Confirming Loading of the Operating System Hardware Diagnostic TestingVerifying Proper Operation of Key System Lights Power Light Does Not Light Specific Problems and Corrective Actions Characters Are Distorted or Incorrect No Characters Appear on Screen CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light System Cooling Fans Do Not Rotate ProperlyDrive Activity Light Does Not Light Server hangs when the drivers are loaded Problems with NetworkDiagnostics pass but the connection fails Cannot Connect to a Server Problems with Newly Installed Application Software System Boots when Installing PCI Card Hard Drives are not Recognized Bootable CD-ROM Disk Is Not Detected Post Error Beep Codes Bios Post Beep CodesLED Information LED Information Error Beep Codes Generated by Intel Remote Management Module Intel Server Board S5000PAL User’s Guide LEDs Red Green Appendix D LED DecoderPost Progress Code LED Example Memory Host ProcessorChipset Local Console PCI BusRemote Console Keyboard PS2 or USB Mouse PS2 or USB Boot Device SelectionFixed Media Removable Media Pre-EFI Initialization PEI Core Runtime Phase / EFI Operating System BootDriver Execution Environment DXE Core DXE Drivers Pre-EFI Initialization Module Peim / Recovery Board / Chassis Information Appendix E Intel Server Issue Report Form Operating System Information Dimm ConfigurationAdd-in Card, Peripheral, Video, NIC Peripheral Description Driver Management Information Hard Drive InformationControl Panel Information Drive Type Sata SAS, etc Make/Model Hot-swap Or Fixed Complete Problem Description